Success Illustrated, Yokogawa

Industrial Equipment Company Strengthens Services and Sales with CRM Solution

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See how Yokogawa strengthened their sales with Dynamics CRM

“With Microsoft Dynamics CRM and SharePoint Server, we have the tools we need to match and potentially surpass our competitors in terms of customer satisfaction.”
-Sébastien Chambert, General Manager of Business Operations, Yokogawa Corporation of America

Learn how Yokogawa improved their services and sales with Microsoft Dynamics CRM 

What You’ll Learn
How Yokogawa achieved greater customer satisfaction
How Yokogawa used Dynamics CRM to get the most out of on-site field services visits
How YCA set up a self-service portal for customers
How Dynamics CRM helped to create a seamless customer experience for Yokogawa's customers
How YCA gained better visibility into the status of equipment and contracts
How Microsoft Dynamics AX enabled decision-makers to get all relevant information on demand