CRM Social Insight

Listen. Learn. Engage.

Your business can’t afford to ignore social media.

Customers want to do their own research. They make decision based on user reviews and online discussions. You want to be a part of the conversation – so you can influence decisions and take in customer feedback.

Microsoft Social Engagement gives you the ability to listen, analyze, and drive engagement all within Microsoft Dynamics CRM. You have the opportunity reach your customers in ways never before possible.

Microsoft Social Engagement supports 20 languages and includes information from a broad range of sources—Twitter, Facebook, videos, blogs, news syndication and any sources of interest to you that support RSS. With this information, you are able to:

  • Identify key influencers
  • Spot trends
  • Receive alerts
  • Understand how people feel about your products, brand and policies
  • Be proactive with predictive intelligence.

The system learns from your feedback and builds custom sentiment models to fit your industry. Intention analysis automatically detects user-intent in social posts and identifies potential cases and leads.