Service Operations

The mcaConnect xRM Service Operations solutions for internal help desk, laboratory information management, and field service management help you boost performance for your service oriented lines of business and improve information sharing with other departments such as sales. Spend more time delivering services and less time on unproductive tasks. Learn how either in the features and benefits sections below or in this downloadable fact sheet.

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  • Manage customer service jobs and contracts.
  • Create routine maintenance schedules against various asset types.
  • Schedule and dispatch resources and service personnel.
  • Electronically capture labor and expenses against jobs.
  • Capture job data, images, notes, and customer approvals on or offline on a PC, tablet, or mobile device.
  • Manage field inspection and audits.
  • Sync job data with the back office to expedite invoicing.

Reduce DSO – A high days sales outstanding (DSO) is a major drag on achieving profitability goals. xRM Field Service enables detailed documentation and approval of work orders to be captured and completed tickets can be passed directly to ERP for invoice creation and submittal.

Reduce operational downtime – For revenue generating services, lost time means lost money. xRM Operations Help Desk makes sure trouble tickets are routed and resolved quickly so operations professionals can get back to delivering services with minimum downtime.

See tangible productivity gains – As your business scales, you need to do more with less. In order to do that, your workers need to minimize nonproductive time associated with administrative tasks, data entry and searching for information, whether they are in the office or the field. xRM Service Operations enables your business to achieve world class automation and data management to drive tangible productivity gains that keep your business more profitable and competitive.